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Microsoft Workers Call Its AI Pace Too Costly

A design director's stock award shrank for moving too slowly on AI, the same week Microsoft's profit rose 32 percent.

4 min read · 985 words · 5 sources
Satya Nadella, Microsoft's chief executive
“Microsoft workers wrote that the company chases AI at a 'speed-at-all-costs' pace. Two days after its October buyout reached staff, Microsoft told investors its AI spending would still run near $170 billion a year. Is a pace that costly to people worth holding at that price?”

A group of current and former Microsoft employees circulated an open letter before the company's October buyout. It accused Microsoft of chasing AI at a "speed-at-all-costs" pace.1 One employee's own pay packet backs up that complaint.

Ai Lately named the buyout's exemption list last month in Microsoft Keeps Data Centers Off Its Buyout List. The New York Times has since reported the story building inside Microsoft, before and after that list went out.

"Speed-at-all-costs" describes a management style, separate from any technology. Employees experiment with AI tools on a deadline set by their managers, and that deadline counts as much as the finished work. A design director's own pay shows how far that count now reaches.

A Letter, Then a Pay Cut

Gretchen Thomas ran design at Microsoft for five years.1 She left in September, worn down by shifting priorities and faster deadlines.

Her raise and bonus matched her peers this year. Only her stock award shrank.

A manager's memo explained the cut, the Times reported.1 Thomas did "not consistently" show "speed, urgency and willingness to experiment, including with AI," the memo said.

Thomas named the toll plainly.1 "I just can't believe how grim it's gotten just in the last three years," she said.

A voluntary exit offer is Microsoft's own term for a buyout. Workers choose whether to leave, with severance, instead of facing a layoff. Thomas's stock cut shows a second lever sits beside that choice: pay itself, tied to AI speed, for anyone who stays.

Her case reads as one data point inside a much larger company. The letter calls it a pattern. It points to colleagues who stayed and felt the same pressure on their own teams, under the same push for speed.

The interior of a Microsoft office
A Microsoft office. The company employs workers like Gretchen Thomas across offices worldwide, now graded in part on how fast they take up AI tools.Rameshng / Wikimedia Commons, CC BY-SA 3.0

What Changed Since the Exemption List

Ai Lately named the eligibility list last month in Microsoft Keeps Data Centers Off Its Buyout List. Data centers, security, and sales and marketing all kept their jobs regardless.

October's offer reached about 60,000 employees on Oct. 26, more than a quarter of Microsoft's staff.1 Microsoft called it the largest buyout in the company's history. Workers have until Dec. 9 to decide, and anyone who accepts leaves Dec. 31.

The company itself expects a small response. It said it expects fewer than 5 percent of those 60,000 workers to take the offer.

Microsoft redrew its own org chart that same September.5 It folded AI products and cloud infrastructure into one group, called Agents and Infra. The reorganization put the agent business at the center of the company chart, apart from its edge.

Timing alone settles little here. Both events point one direction: toward AI speed as the measure Microsoft now leads with.

Five events link Microsoft's AI reorg to the letter the Times named on Nov. 7

Dated events from Microsoft's own disclosures and The New York Times, September to November 2026

Each pin is one dated event; the gray pins are Microsoft's own disclosures and the accent pin is the New York Times report.

Data through Nov. 7, 2026.

Sources: The New York Times (via Arkansas Democrat-Gazette) [1]; Microsoft Investor Relations [2]; U.S. Securities and Exchange Commission [4]; U.S. Securities and Exchange Commission [5]. Chart by Ryan Elliott Dennis.

The numbers behind this chart
DateEvent
Sept. 2026Agents and Infra reorg. Microsoft folds AI products and cloud infrastructure into one group
Sept. 2026Thomas's stock cut. A design director's stock award falls over AI pace
Oct. 26, 2026Buyout opens. 60,000 workers get until Dec. 9 to decide
Oct. 28, 2026Profit jumps 32%. Net income hits $36.6 billion as capex guidance holds near $170 billion
Nov. 7, 2026Letter reported. The Times names the 'speed-at-all-costs' letter

Microsoft Answers With Its Own Numbers

Two days after the buyout reached staff, Microsoft reported its results.4 Profit rose 32 percent, to $36.6 billion, from $27.7 billion a year earlier. Revenue reached $92.3 billion, up from $77.7 billion a year earlier.

Capital spending told a similar story. Microsoft spent $45.2 billion on equipment in the quarter alone, plus $7.4 billion more on finance leases.2

Microsoft's net income rises 32 percent, to $36.6 billion, as its buyout window opens

Quarterly net income, GAAP, Microsoft's fiscal first quarter, year over year

Each column is one fiscal first quarter's net income; the right column, this year's, stands 32 percent taller than the one from a year earlier.

Data through Sept. 30, 2026.

Source: U.S. Securities and Exchange Commission [4]. Chart by Ryan Elliott Dennis.

The numbers behind this chart
ItemValue
Fiscal Q1 2026$27.7 billion
Fiscal Q1 2027$36.6 billion

Amy Hood, Microsoft's chief financial officer, set the pace for the year ahead too.2 "Therefore, for the calendar year, spend should be approximately $170 billion due to the 3P capacity delays noted earlier," she told investors.

Hood also tied the exit offer straight to the balance sheet. "Our cost guidance across both COGS and OpEx includes an estimate for the recently announced employee voluntary exit offer," she said.

Read plainly, Hood's sentence makes the buyout routine. A line inside annual guidance sounds ordinary, apart from any crisis response, and Microsoft wants it read that way.

Microsoft's Redmond, Washington campus
Microsoft's campus in Redmond, Washington. The company folded its AI products and cloud infrastructure into one new group, Agents and Infra, the same September Thomas left.InSapphoWeTrust from Los Angeles, California, USA / Wikimedia Commons, CC BY-SA 2.0

Satya Nadella, Microsoft's chief executive, read the same quarter as proof the strategy works. "We are delivering greater capability, choice, control, and cost efficiency for customers across our entire stack," Nadella said.3

Amy Coleman, Microsoft's chief people officer, put the buyout in similar terms. The offer exists, she said, because Microsoft remains "a company that has to think about our operating expense and our capital expense."

Both executives describe a company managing its books. Thomas describes a company managing her. The gap between those two descriptions is the letter's whole complaint.

The north entrance of the New York Stock Exchange on Wall Street
Investors read Microsoft's quarterly results from trading floors like this one. The company's shares trade on the Nasdaq, apart from here, though Wall Street still sets the mood for both.Faizul Latif Chowdhury / Wikimedia Commons, CC BY-SA 3.0

What to do

Ask your own employer how it grades AI use before you treat a shrunk bonus as routine. Thomas's stock cut traces to a documented memo, and a memo is a record you can ask to see.

Request the plain language of any policy that ties pay to AI adoption. A documented standard beats a manager's private read of your "speed."

Compare your own raise to your own stock grant this cycle, line by line. Microsoft's own memo shows the two can move apart, even when a paycheck otherwise looks ordinary.

By the numbers

  • Buyout size: 60,000 workers got Microsoft's October offer, more than a quarter of its staff.1
  • Expected uptake: Microsoft itself expects fewer than 5 percent of those workers to accept.1
  • Net income: $36.6 billion this quarter, up 32 percent from a year earlier.4
  • Revenue: $92.3 billion this quarter, up from $77.7 billion a year earlier.4
  • Capital spending: $45.2 billion this quarter alone, plus $7.4 billion in finance leases.2
  • Capex guidance: $170 billion is Amy Hood's forecast for the full calendar year.2
  • Headcount: 223,000 Microsoft employees in June, down 5,000 from a year earlier.1
  • Decision window: Dec. 9 is the deadline; accepted workers leave Dec. 31.1

What to watch

Watch Dec. 9 closely. An acceptance rate above Microsoft's own 5 percent forecast would say the letter's complaint reached further than one design director.

The next earnings call matters too. Watch whether capital spending still runs near $170 billion once the buyout window closes. A number that close would say the AI budget sets Microsoft's pace, apart from the workers who live inside it.

Sources

  1. Emmy Martin, "Microsoft buyouts shake surety in tech positions," The New York Times (via Arkansas Democrat-Gazette), Nov. 7, 2026, https://www.nwaonline.com/news/2026/nov/07/microsoft-buyouts-shake-surety-in-tech-positions/
  2. "Microsoft Fiscal Year 2027 First Quarter Earnings Conference Call," Microsoft Investor Relations, Oct. 28, 2026, https://www.microsoft.com/en-us/investor/events/fy-2027/earnings-fy-2027-q1
  3. "Microsoft Announces First Quarter Results," Microsoft, Oct. 28, 2026, https://news.microsoft.com/source/2026/10/28/microsoft-announces-first-quarter-results-2/
  4. Microsoft Corp., Form 8-K, Exhibit 99.1 (first quarter fiscal year 2027 results), U.S. Securities and Exchange Commission, Oct. 28, 2026, https://www.sec.gov/Archives/edgar/data/0000789019/000119312526436122/msft-ex99_1.htm
  5. Microsoft Corp., Form 8-K (segment realignment to Agents and Infra, Devices and Consumer), U.S. Securities and Exchange Commission, Oct. 28, 2026, https://www.sec.gov/Archives/edgar/data/0000789019/000119312526436149/msft-20261028.htm

Header photo: Brian Smale and Microsoft / Wikimedia Commons, CC BY-SA 4.0

In the market

MicrosoftMSFT

Market value $3.89 trillion

$523.88 +0.17% since the last close

Prices from Yahoo Finance, read with yfinance, and delayed. This is a record of price, not investment advice.

Cite this piece

Ryan Elliott Dennis, "Microsoft Workers Call Its AI Pace Too Costly," Ai Lately, Nov 9, 2026, https://ailately.com/articles/microsoft-workers-letter-ai-push

Tags: Microsoft · AI push · voluntary exit offer · open letter · Gretchen Thomas · capital spending

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